Frequently Asked Questions
Got questions? We've got answers. Here are the most common questions from our customers.
💳 Orders & Payment
What payment methods do you accept? â–¼
We accept all major credit/debit cards (Visa, Mastercard, Amex, Discover), Apple Pay, and Google Pay.
How do I track my order? â–¼
Once your order ships, you'll receive an email with a tracking number. You can use this number to track your package in real time.
Can I cancel or modify my order? â–¼
Orders can be canceled or modified within 1 hour of placing them. After that, we may have already started processing your order. Contact us ASAP at support@mjresellz.com.
📦 Shipping
How long does shipping take? â–¼
Standard tracked & insured shipping takes 5–8 business days. Tracking information is sent directly to your email as soon as your order is dispatched. See our full Shipping Info page for details.
Do you ship internationally? â–¼
Currently we only ship within the United States. International shipping is coming soon — follow us on Instagram for updates!
How much does shipping cost? â–¼
Standard tracked & insured shipping is FREE on all orders $150 and over ($9.99 flat-rate for orders under $150). All orders are delivered within 5–8 business days with tracking provided.
🔄 Returns & Exchanges
What is your return policy? â–¼
We offer a 30-day return window. Items must be in original, unworn condition with all tags attached. See our full Returns & Exchanges page for details.
How long do refunds take? â–¼
Refunds are processed within 5–7 business days after we receive your return. You'll receive an email confirmation once the refund has been issued.
👟 Products
How do I know what size to order? â–¼
Check out our Size Guide for detailed sizing charts and brand-specific tips. If you're still unsure, DM us on Instagram.
Are your products brand new? â–¼
Yes — all products are brand new and deadstock (DS) unless otherwise noted in the product description.
📞 Contact
How can I contact you? â–¼
You can reach us via email at support@mjresellz.com, DM us on Instagram @m_jresellz, or visit our Contact page.
What are your business hours? â–¼
Monday–Friday: 9am–6pm CST
Saturday: 10am–4pm CST
Sunday: Closed
Saturday: 10am–4pm CST
Sunday: Closed
Still have questions?
We're happy to help. Reach out and we'll get back to you within 24 hours.
Contact Us